Customer service diary

I dot understand how people want to see the doctor but don't want to give up their personal time. Like today someone wants to make appointment to see the dentist but he can only comes in for a certain days coz he has to play sports? And then you have people say it's an urgent appointment but they can't come in coz they have to work. And of course you have people tell you they can only comes before 8am an after 5pm. Seriously I worked at radiology, eye specialist, hospital and GP before and no matter where you go, people seems to think their personal life is more important than any medical check up.